We allow cancellations up until 24 hours before your schedule tour departure time for most tours. There are no refunds issued for cancellations inside of 24 hours. Any tours requiring 48 hour cancellation will be cleary noted in the tour description.

Yes! We have worked to organize tours for many larger groups. Email [email protected] with a few more details about your party and we can help find the best itinerary, private tours and more for your group.

If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.

Yes, there are restroom facilities available at the starting point and nearby areas. We recommend using the facilities before the tour to ensure your comfort during the 1-hour snorkeling experience. However, please be aware that there might not be restroom facilities available directly at the snorkeling site.

While we provide snorkeling gear as part of the tour package, you are welcome to bring your own if you prefer. However, we highly recommend using the high-quality snorkeling equipment provided by us to ensure the best experience and safety. Our gear is regularly inspected and maintained, and our crew will assist you in finding the perfect fit for a comfortable snorkeling adventure.

Yes, a delicious traditional lunch is included in the tour package. You will have the opportunity to savor authentic Mexican flavors and specialties, providing a delightful culinary experience.

No, prior paddleboarding experience is not required. Our paddleboarding activity is suitable for beginners and offers a gentle and enjoyable introduction to this serene water sport. Our experienced crew will provide basic paddleboarding instructions and safety guidelines to ensure everyone feels comfortable and confident while gliding across the water.

Yes, the tour is designed to cater to a wide range of age groups. The activities can be enjoyed by both young and old participants, ensuring everyone can have a memorable experience.

The Mayan Adventure Tour typically lasts for a full day, starting in the morning and concluding in the late afternoon. It usually lasts around 7-8 hours, however the exact duration may vary depending on factors such as traffic and weather conditions. Rest assured, our dedicated guides will ensure that you have ample time to explore each destination and make the most of your Mayan adventure.

Yes, the catamaran is equipped with restroom facilities for your convenience. Our priority is to ensure that you have a comfortable and pleasant journey during the sailing portion of the tour. Restroom access is easily available, allowing you to enjoy the tour without any inconvenience.

Yes, this tour is family-friendly and welcomes children of all ages. The catamaran is equipped with safety measures, and the crew is experienced in catering to the needs of families. Children can enjoy the thrill of snorkeling and paddleboarding with adult supervision, and there are plenty of spaces on the catamaran for families to relax and enjoy the scenic views together.

Paddleboarding is suitable for participants of various age groups and fitness levels. However, we recommend that participants be at least 12 years old to fully enjoy the activity. It is essential to have a reasonable level of physical mobility and the ability to stand on the paddleboard comfortably. As with all water-based activities, guests should have a basic level of swimming ability. For younger participants or those seeking a more relaxed experience, the catamaran's deck provides a fantastic vantage point to enjoy the paddleboarding action.

Absolutely! Safety is our top priority. Our experienced guides provide thorough instructions and ensure that all safety protocols are followed during the ATV rides and adventure activities. We use top-of-the-line equipment and regularly maintain our vehicles to ensure a safe and enjoyable experience for all.

While there are no strict age restrictions, we recommend that participants be at least 8 years old to fully enjoy the snorkeling activity. Children aged 8 to 17 must be accompanied by a parent or guardian. Safety is our top priority, and the crew will closely supervise younger participants to ensure a safe and enjoyable experience for everyone.

While the tour does not include a full meal, light snacks and appetizers will be provided during the trip. The crew understands dietary preferences and can accommodate vegetarian and vegan guests. Please inform us of any dietary requirements in advance, and we will do our best to cater to your needs.

No, prior snorkeling experience is not required. Our snorkeling activity is suitable for beginners and experts alike. The crew will provide basic instructions and safety guidelines before you enter the water. Our team is dedicated to ensuring that everyone feels comfortable and confident during the snorkeling session, making it an enjoyable experience for all.

Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.

Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time. Check out our tours that focus on local food & drinks!

The snorkeling site is part of the Mesoamerican Barrier Reef System, one of the world's most diverse coral reef ecosystems. You can expect to encounter a variety of marine life, including colorful tropical fish, rays, and if you're lucky, majestic sea turtles. The experienced guides will help you identify and appreciate the various marine species you encounter during the snorkel tour.

Yes, snorkeling is suitable for children and families. Children aged 8 years and above are welcome to participate in this snorkeling adventure. Younger children are allowed on a case-by-case basis, and they must be accompanied by a parent or guardian. Our experienced guides will closely supervise and assist younger participants to ensure their safety and enjoyment during the snorkeling activity. Snorkeling is a wonderful family-friendly activity that allows everyone to discover the beauty of the underwater world together.

We recommend bringing comfortable clothing suitable for outdoor activities, including swimwear for snorkeling. It's also advisable to bring sunscreen, a hat, insect repellent, and a reusable water bottle. Additionally, don't forget to bring a sense of adventure and a camera to capture the incredible moments!

The catamaran is designed for stability and offers a smooth sailing experience. With its twin-hull structure, it provides excellent balance on the water, reducing the chances of rocking or swaying. Whether you're an experienced sailor or new to boating, you can rest assured that our catamaran will offer a comfortable and enjoyable ride along the coastline of Playa del Carmen.

While we provide paddleboarding equipment as part of the tour package, you are welcome to bring your own paddleboard if you prefer. However, we highly recommend using our high-quality paddleboarding equipment, ensuring the best experience and safety. Our paddleboards are designed to offer stability and ease of use, making them ideal for beginners and those seeking a peaceful paddleboarding experience. Our crew will be on hand to assist you in getting started and ensuring your enjoyment during the activity.

No previous experience is necessary for the activities on the Tour Rio Secreto Wild. Whether it's caving, cycling, or snorkeling, expert guides will provide instructions and ensure your safety throughout the adventure. Beginners and experienced participants can all enjoy the tour.

The Tour Rio Secreto Wild is suitable for participants of various ages and fitness levels. However, certain activities may have specific restrictions. Please check the tour details or contact our customer service team for more information regarding specific limitations or requirements.

The duration of the Tour Rio Secreto Wild may vary depending on the chosen itinerary and activities. Generally, the tour lasts approximately half a day, but specific timings can be found on the tour's webpage or by contacting our customer service team.

No, prior caving experience is not required. Our knowledgeable guides will provide you with the necessary instructions and equipment to safely navigate through the caves. They will accompany you throughout the expedition, ensuring your comfort and safety at all times.

While we provide top-notch snorkeling equipment, including masks, snorkels, and fins, you are welcome to bring your own gear if you prefer. However, our provided equipment is well-maintained and suited to the local conditions, ensuring the best experience during your snorkeling adventure.

We kindly ask that you refrain from bringing outside food and beverages on board during the sailing portion of the tour. Our catamaran offers an open bar with a variety of premium beverages, including refreshing cocktails and non-alcoholic options. Additionally, light snacks and appetizers will be provided during the trip. Your satisfaction is our top priority, and we strive to cater to your needs with our selection of onboard refreshments.

Absolutely! Both snorkeling and paddleboarding activities are suitable for beginners and experts alike. The crew will provide basic instructions and safety guidelines, making it easy for everyone to participate and enjoy these water activities. Life vests and snorkeling gear will be provided, ensuring your safety and enjoyment.

While wildlife is abundant in Caribbean Mexico and you are very likely to see a variety during your excursions, nature is hard to predict. We'd recommend some of the marine based tours, such as snorkeling, for the best chances to experience wildlife.

Yes, basic swimming ability is required to participate in the snorkeling activity. While you don't need to be an expert swimmer, you should be comfortable being in the water and have basic swimming skills. The use of life vests is available for added safety, and our experienced guides will be on hand to assist and ensure a safe and enjoyable snorkeling experience for all participants.

The minimum age requirement for this snorkel experience is 8 years old. Children aged 8 to 17 must be accompanied by a parent or guardian. Safety is our top priority, and our guides will closely supervise younger participants, ensuring a safe and enjoyable snorkeling experience for everyone.

The Mayan Adventure Tour is suitable for participants of all ages. However, certain activities like snorkeling may have age restrictions or require a basic level of swimming proficiency. Please check with our tour operators for specific age requirements or any concerns you may have.

Yes, meals are included in the Tour Rio Secreto Wild. You'll enjoy a delicious lunch that showcases the flavors of the region. Dietary restrictions or allergies can be accommodated with prior notice, so please inform us during the booking process.

The tour package includes a half-day luxury catamaran cruise along Playa del Carmen's coastline, access to an open bar serving a variety of premium beverages, snorkeling equipment, and paddleboarding activities. Additionally, a friendly and knowledgeable crew will be on board to assist and ensure your comfort and safety throughout the journey.

While we provide snorkeling gear as part of the tour package, you are welcome to bring your own if you prefer. However, we highly recommend using the high-quality snorkeling equipment provided by us to ensure the best experience and safety. Our gear is regularly inspected and maintained, and our crew will assist you in finding the perfect fit for a comfortable snorkeling adventure.

Yes, the tour is designed to cater to a wide range of age groups. The activities can be enjoyed by both young and old participants, ensuring everyone can have a memorable experience.

We recommend wearing comfortable clothing and closed-toe shoes suitable for outdoor activities. Don't forget to bring sunscreen, a hat, and insect repellent. It's also a good idea to bring a change of clothes and a towel for the cenote activities.

Yes, this tour is family-friendly and welcomes children of all ages. The catamaran is equipped with safety measures, and the crew is experienced in catering to the needs of families. Children can enjoy the thrill of snorkeling and paddleboarding with adult supervision, and there are plenty of spaces on the catamaran for families to relax and enjoy the scenic views together.

Paddleboarding is suitable for participants of various age groups and fitness levels. However, we recommend that participants be at least 12 years old to fully enjoy the activity. It is essential to have a reasonable level of physical mobility and the ability to stand on the paddleboard comfortably. As with all water-based activities, guests should have a basic level of swimming ability. For younger participants or those seeking a more relaxed experience, the catamaran's deck provides a fantastic vantage point to enjoy the paddleboarding action.

We recommend bringing comfortable clothing suitable for outdoor activities, such as lightweight clothing, swimwear, and sturdy shoes for walking. Don't forget essentials like sunscreen, a hat, sunglasses, and a towel. It's also a good idea to bring a reusable water bottle to stay hydrated throughout the tour.

Absolutely! Safety is our top priority. Our experienced guides provide thorough instructions and ensure that all safety protocols are followed during the ATV rides and adventure activities. We use top-of-the-line equipment and regularly maintain our vehicles to ensure a safe and enjoyable experience for all.

While there are no strict age restrictions, we recommend that participants be at least 8 years old to fully enjoy the snorkeling activity. Children aged 8 to 17 must be accompanied by a parent or guardian. Safety is our top priority, and the crew will closely supervise younger participants to ensure a safe and enjoyable experience for everyone.

No, prior snorkeling experience is not required. Our snorkeling activity is suitable for beginners and experts alike. The crew will provide basic instructions and safety guidelines before you enter the water. Our team is dedicated to ensuring that everyone feels comfortable and confident during the snorkeling session, making it an enjoyable experience for all.

Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email, please make sure that we have received all of the necessary information from you. Many tours require additional sizing information before we can officially confirm the booking. For these tours, submitting payment does not confirm your booking, we need all of the necessary information before we can book your tour. Please log into your account or contact us to finalize these details. If you have submitted the required information and still have not received this confirmation, please contact us.

Yes, snorkeling is suitable for children and families. Children aged 8 years and above are welcome to participate in this snorkeling adventure. Younger children are allowed on a case-by-case basis, and they must be accompanied by a parent or guardian. Our experienced guides will closely supervise and assist younger participants to ensure their safety and enjoyment during the snorkeling activity. Snorkeling is a wonderful family-friendly activity that allows everyone to discover the beauty of the underwater world together.

Our tours operate rain or shine. The wet season typically takes place during May - October and rain can quickly come and go throughout the day. Always be prepared for rain!With that said, safety is our guide’s first priority and if weather conditions are unsafe, the trip will be canceled and we will provide a refund. This typically only happens with boat tours and we will notify as quickly as we can when we suspect a tour may be canceled due to weather.

We recommend bringing comfortable clothing suitable for outdoor activities, including swimwear for snorkeling. It's also advisable to bring sunscreen, a hat, insect repellent, and a reusable water bottle. Additionally, don't forget to bring a sense of adventure and a camera to capture the incredible moments!

This depends on the tour. Many of our tours include roundtrip transportation from your Cancun or Riviera Maya hotel or a nearby centralized meeting point. This information is provided on each individual tour page and detailed meeting instructions are provided on your tour voucher.

While we provide paddleboarding equipment as part of the tour package, you are welcome to bring your own paddleboard if you prefer. However, we highly recommend using our high-quality paddleboarding equipment, ensuring the best experience and safety. Our paddleboards are designed to offer stability and ease of use, making them ideal for beginners and those seeking a peaceful paddleboarding experience. Our crew will be on hand to assist you in getting started and ensuring your enjoyment during the activity.

No previous experience is necessary for the activities on the Tour Rio Secreto Wild. Whether it's caving, cycling, or snorkeling, expert guides will provide instructions and ensure your safety throughout the adventure. Beginners and experienced participants can all enjoy the tour.

Yes, you are more than welcome to bring your camera or phone to capture the incredible moments during the tour. However, we advise taking necessary precautions to protect your devices from water or damage during the water-based activities. We also encourage you to take some time to fully immerse yourself in the experience without distractions, as the memories created will be truly unforgettable.

The Tour Rio Secreto Wild is suitable for participants of various ages and fitness levels. However, certain activities may have specific restrictions. Please check the tour details or contact our customer service team for more information regarding specific limitations or requirements.

No, prior caving experience is not required. Our knowledgeable guides will provide you with the necessary instructions and equipment to safely navigate through the caves. They will accompany you throughout the expedition, ensuring your comfort and safety at all times.

When a tour is canceled due to weather, your guide will contact you via cell phone. If they are not able to reach you, they will be at the meeting location to inform you that the tour cannot operate due to weather conditions. Our tour operators notify us within 24 hours of the tour being canceled, at which time we issue the refund. The refund can take 5-10 days to show up on your credit card statement.

While we provide high-quality snorkeling equipment, you are welcome to bring your own gear if you prefer. However, we highly recommend using our provided snorkeling gear, which is well-maintained and designed for optimal performance in the local conditions. Our equipment ensures the best experience and allows you to fully enjoy the captivating marine life during the snorkeling tour.

We kindly ask that you refrain from bringing outside food and beverages on board during the sailing portion of the tour. Our catamaran offers an open bar with a variety of premium beverages, including refreshing cocktails and non-alcoholic options. Additionally, light snacks and appetizers will be provided during the trip. Your satisfaction is our top priority, and we strive to cater to your needs with our selection of onboard refreshments.

Yes, basic swimming ability is required to participate in the snorkeling activity. While you don't need to be an expert swimmer, you should be comfortable being in the water and have basic swimming skills. The use of life vests is available for added safety, and our experienced guides will be on hand to assist and ensure a safe and enjoyable snorkeling experience for all participants.

We recommend bringing sunscreen, a hat, sunglasses, and a swimsuit for the tour. Don't forget to bring a towel and a change of clothes if you plan to get wet during snorkeling or paddleboarding. It's also a good idea to bring a camera to capture the stunning views and precious moments throughout the tour. As the catamaran has limited storage space, we advise bringing only essential items to ensure your comfort during the trip.

We are in the office 7 days a week, from 9:00 AM – 6:00 PM Cancun time. Feel free to call, chat or email.

We are headquartered in the United States, but we have team members based in Caribbean Mexico. Our local team helps discover the very best things to do and partner with only the very top local tour operators. We also visit all our destinations so we can personally vet the tours, write tips and create videos of the tours so you can discover your perfect itinerary before you arrive.

Absolutely! We create blog posts like this one of our favorite places to eat and recommendations for what to do in Caribbean Mexico. And don’t hesitate to ask us any questions by chat or email!

The best way to reach us is by calling 844-450-1044 or emailing [email protected]. We try to respond to all messages within 24 - 48 hours. Please note that we do not receive text messages.

You bet! We're happy to offer up to a 10% discount when you book 2, 3, 4+ tours with us on your cruise or destination vacation. Please email us to get your multi-tour discount.

The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed two days before the date of the first tour on your invoice. You will receive an email reminding you of this payment five days beforehand. You must contact us before this date if you need to update your payment method. If your card is declined, your reservation will be canceled.

We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.

Your driver and guides do appreciate tips if they have provided an excellent service. This is entirely up to you.